Of Puppies and Men

By now most of you have heard about GoDaddy's #Puppygate controversy this week. It was quite something to experience from inside, and see how the right culture can make a huge difference in how you react to mistakes. In fact, it was quite a throwback to an older blog post I had made on this very same topic. So, instead of finger pointing and rolling heads, the GoDaddy team listened, regrouped, and decided on a set of constructive next steps starting with a statement by our CEO Blake Irving within hours on the same day. 

Also, I am personally happy that in the process, many people who didn't know much about the plight of some puppies got a much better understanding of the realities involved with breeding as pointed out by this animal advocate on Huffington Post. 

Now let's see what tomorrow has in store for Superbowl and its advertisers! 

May the nimblest team with the right culture towards mistakes and experimentation win!!! 

P.S. Learn how to draw the above puppy here! Share your doodles and comments.

Get the QUESTION right

I started this post to share some reflections on a classic Depeche Mode song (Get the Balance Right) and how it says a lot about entrepreneurship in its quirky satirical way, but my (evidently unbalanced) subconscious took me back to a startup Board interaction I had recently witnessed. So now I am compelled to share that story instead:

I painfully saw how an entrepreneur who had obviously spent many days of his invaluable startup time researching an answer to a prior Board request get slammed by a Board member for doing so.  This is not because the data the entrepreneur had painstakingly uncovered was bad, statistically insignificant or irrelevant, but because the data was ANSWERING THE WRONG QUESTION.

As entrepreneurs we face a million questions a day that cannot wait to be answered. Answering each one takes time and effort away from answering the others, and in may times, raises even more questions. It is imperative that we truly understand the initial question we are trying to answer before spending efforts to answer it.

Here is a process I would follow to see if you've got the question right:

1. Repeat the question out loud (even if it is you)
2. Imagine the best and worst answers to the question
3. Would the answer have any actionable implications?
4. If not, ask the inquiror about purpose of question

Repeat steps above until everyone believes there is a question worth answering with a clear, actionable purpose that it achieves

This may seem like a lot to do, but it is a lot less effort than the wasted efforts spent on answering the wrong question (not to mention the demoralizing prospect upon finding out).

So, here is to getting the questions right!