I have to take a deep breath whenever someone brushes aside an
argument as one over mere "semantics", as if there is a "reality" out
there unperturbed by our linguistic filters. After all, "
Why argue over words?"
goes the common adage! And although that kind of attitude may
temporarily get us out of a heated argument and allow the parties to
save face, cool off, and part amicably, it is completely
counter-productive when it comes to making one of the most important
decisions about your startup, which is formulating its strategic
positioning.
Why Strategic Positioning Matters
Coming
up with the right positioning for your startup is at least half the
battle (if not most of it)! For one, I have been involved with several
startups where a change in that elusive positioning statement was
the single most important contributor to its ultimate success or demise.
If
you think I am exaggerating, monitor your own gut reaction to the
following positioning statements: "to help people find the most relevant
websites for their search queries" versus "to organize the world's
information and make it universally accessible and useful". Do you think
Google would have been as successful in building a world-class team
with the former statement, even though
semantically they are
basically referring to the same underlying algorithm (aka, PageRank)? Or
would you feel the same about a company that aspires to be "the best
website creation tool" versus one that aspires to be "the world's
leading tool for small businesses to get online and grow their
business", despite having the same technology? In fact, at
Webs,
where we made that exact change in our mission statement 18 months ago,
we set in motion a positively reinforcing set of events that led to the
successful exit of the company last month.
The Critical Role of Words
As
the examples above illustrate, when it comes the positioning statement
every word counts, as does the emotions they evoke individually and in
combination with the other words in that statement. Choose those words
carefully as each evokes a different mental state (e.g., "male sibling"
evokes very different feelings from "brother", despite referring to the
same person).
Marketers are fully aware of this and
spend endless hours on crafting the right slogan(s) and testing them
against the audience. You can run your own experiments online by
spending a few dollars on some Google ads and comparing variants of saying the same thing; can be quite fun!
When
taken seriously, coming up with the right positioning statement by
choosing the right set of words is not a trivial task; but
once you get that single statement right you will see how much easier it
is to recruit, raise money, motivate your team, and even set product
development priorities.